Saturday, 11 January 2014

Day 310

For sometime, dear Reader I have noticed that some post has not been arriving to my door. Brought to my attention by friends and family who have posted letters, cards and gifts to me, I have been a little slow to do anything about it. We are still getting post but it would seem we have lost quite a lot now over the last year. 

So when I almost missed an important specialist appointment, due to me not getting the letter with the appointment date, I felt now was the time I must act and do something. So I decided to give the Post Office a call and report it.

Now the Post Office have one of those annoying and frustrating systems that when you call, you don't get to chat to a human for ages. Menus and pressing a number to select the option which is relevant to you follow, followed by more option menus and pressing numbers. Followed by more option and menus... You get the picture, dear Reader! It takes quite a while to get through the system until you get to a human voice.

But I knew I had to do this in a polite and calm manner. Never easy to complain about anything, so when I finally got through to a human, I had decide be nice and friendly. So this is what I did. Only for it to become clear to me that the customer service person I was chatting too was actually really grumpy and to put it politely A COMPLETE ARSE! But I stayed calm and friendly while he asked me to provide dates not of only when letters went missing, but to when the person had actually posted them out. Telling me I would have to call them and ask them for the exact date. I could give him even those dates as family and friends had told me not only the date they had posted it but where they had posted it, and most of them who they had seen in town and with whom! All done by me in a lovely polite and lovely way. Even my nurse had told me when my specialist letter was sent out too.

Only for Mr Grumpy (who never did tell me his name) to reply as I went through the dates "YOU ARE JUST SAYING THAT" And he promptly hung up on me!!!!! I was really shocked. You just do not expect this type of behaviour from such a well known brand and company do you? I felt ill straight away, probably down to it affecting my blood pressure as I do get stressed the thought of missing my appointments and it could lead to me not getting my medication and them running out so I found this most upsetting.

But knowing I needed to sort out my missing mail problem. I knew I had to call back. So again I did. Having to go all the way through the system again. When I got through this time to get through to a lovely girl called Jane or Jayne however she may spell it! The difference she was really friendly and nice. I too stayed calm and although the last person had made me feel cross. I was polite and explained to Jane/Jayne what had happened. She even gave me an apology. She sorted out my problem fast and listened carefully to everything I explained to her.  So hopefully the case of my missing mail will soon be solved.

But it does makes you question how do these people get jobs and then still keep them? I think of all the people trying so hard in the current climate to get jobs and have no luck. Yet people like that get them and seem to be able to keep them. I am so glad people like Jane/Jayne are good at their jobs. But to the W*****R that dealt with me first very clever not giving me your name... However after a chat with high Post Office it turns out ALL CALLS ARE RECORDED! So lets hope this turns out to be a fare exchange at the Dole Office, a person who is willing to work and be good at their job for an arse who needs a wake up call and a spell of unemployment to change his seriously bad attitude!

Evening all x x x

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